Returns and Replacement
Returns and Refund on Baby Items
We will gladly accept any returns within 10 days of receiving your order if you are not 100% satisfied. Please make sure the item/items are in new and resalable condition in order for a full refund. Please contact our customer service team providing your order number, and we will be happy to assist you.
Replacement and Refund on Balloons
ALWAYS INFLATE FOIL BALLOONS UP TO 80% FULL!
IT WILL BURST IF YOU OVER DO IT!
We inspect all our foil balloons carefully before shipping of your order. However, some defects cannot be seen unless the balloon is inflated. There are three types of manufacture defects:
1. Blocked valve: you cannot find the opening to inflate the balloon as the inflation valve is not inserted properly during manufacture.
2. Leaking seal: the seal on the edge of the balloon is not pressed close and air is leaking slowly.
3. Blocked internal air passage: air does not flow from one section to another due to blocked passage. Try rubbing on the passage first with your fingers, keep the air passage straight (NOT BENT), and gently press the inflated part to allow air goes through passage slowly.
We are happy to send you a replacement or refund any balloons containing manufacture defects. Please DO NOT throw your balloons away, take pictures, and send it to us.
If a foil balloon bursts due to over inflation, it will show an irregular shaped crack on its surface or along the edge. Unfortunately, we cannot replace or refund a balloon damaged due to improper inflation. To fix a burst balloon, 1) press flat and let out all air inside the balloon 2) tape all the rips/tears using clear tape 3) inflate again.
We inspect all latex balloons for apparent damages such as slits and rips before shipping of your order. However some damages cannot be seen unless inflated such as small holes or inconsistent thickness causing premature bursting of balloons. Please note that there will be an approximately 2% damage rate on latex balloons. We will always include extra balloons in your packages for making of a balloon post, column, or garland. Unfortunately, there will be no replacement or refund for latex balloons.